STAKEHOLDERS’ SATISFACTION IN IT PROJECT MANAGEMENT. A TWO-DECADE SYSTEMATIC LITERATURE REVIEW
Despite its rigorous management throughout the whole project lifecycle, which consists of initiating, planning, executing, monitoring & controlling, and closing; in fulfilling the project’s goals and requirements, IT Project Management is still failing to satisfy stakeholders. Stakeholders’ happiness varies based on the project’s domains and categories, and because there are so many stakeholders involved in a project, numerous tactics are required to keep them satisfied. Typically, the project success factors affecting stakeholder satisfaction are viewed from the perspective of dedicated team members and must be compared to the findings of other studies; understanding the aspects connected with project performance that affect the satisfaction of stakeholders requires additional research, which this study will give by investigating an unexplored area. The objective of this study is to perform a systematic literature review (SLR) to understand the elements that influence stakeholders’ satisfaction with IT project management. Thirty-one papers were selected from the available literature to review the body of knowledge, evaluate the current research boundaries, and identify strategies for advancing this field of study. This SLR analyzes 31 peer reviewed publications from a corpus of 10,003 journal articles from EBSCO Host’s multi-journal database EBSCO Host. It is limited to the subject of IT Project Management. The eleven elements influencing stakeholders’ satisfaction are extracted from the articles and then classified into four categories: organization, people, process, and technical. As we reach the Fourth Industrial Revolution, when technology trends such as digitalization are unavoidable, IT Project Management must continuously innovate and give value to their stakeholders. This study contributes substantially to the IT Project Management literature by providing new perspectives for future academics and practical advice for IT professionals in managing their stakeholders. However, additional research is required to understand the precise relationship between stakeholder satisfaction and IT project success and hence reduce IT project failure rates.