Open Access Open Access  Restricted Access Subscription or Fee Access

A Framework for Knowledge Management in Project Management Offices

Thang Le Dinh, Thai Ho Van, Theophile Serge Nomo


Nowadays, knowledge management becomes a key challenge in modern organizations, especially project-based organizations. As a central unit in a project-based organization, a project management office (PMO) plays a pivotal role in projects’ success and organizational performance. Consequently, PMOs need to build an effective knowledge management system that renders them more efficiency and effectively. This paper aims at proposing a conceptual framework for promoting knowledge management in PMOs. The paper begins with a review of the literature on knowledge management and activities in PMOs to provide a clear understanding of knowledge management in PMOs. Then the paper suggests an overall architecture of the knowledge infrastructure for PMOs. Finally, a framework is proposed for building an effective knowledge management system for PMOs based on the perspective of knowledge components that could help PMOs create more business value by classifying information formally and enabling its transformation into valuable knowledge assets.


knowledge management; project management office; conceptual framework; knowledge components


Abzari, M., Shojaei, M., & Forouzan, B. (2012). Designing of conceptual model of motivation in knowledge management implementation case study: Gas company in Isfahan province, European Journal of Economics, Finance and Administrative Sciences, 45, 26-38.

Ajmal, M. M., Helo, P., & Kekäle, T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management 14(1), 156-168. DOI: 10.1108/13673271011015633

Ajmal, M. M., Koskinen, K. U. (2008). Knowledge transfer in project-based organizations: an organizational culture perspective. Project Management Journal, 39(1), 7–15. DOI: 10.1002/pmj.20031

Alazmi, M., & Zairi, M. (2003). Knowledge management critical success factors. Total Quality Management & Business Excellence, 14(2), 199-204. DOI: 10.1080/1478336032000051386

Al-Zayyat, A. N., Al-Khaldi, F., Tadros, I., & Al-Edwan, G. (2010). The effect of knowledge management processes on project management. Journal of IBIMA Business Review, 1-6. DOI: 10.5171/2010. 826105

Annas, J. (1981). An introduction to Plato's Republic.

Artto, K., Kulvik, I., Poskela, J., &Turkulainen, V. (2011). The integrative role of the project management office in the front end of innovation. International Journal of Project Management, 29, 408–421. http://dx.doi.org/10.1016/j.ijproman.2011.01.008

Aubry, M., Hobbs, B., & Thuillier, D. (2007). A new framework for understanding organisational project management through the PMO. International Journal of Project Management, 25, 328–336.

Aubry, M., Muller, R., Hobbs, B., & Blomquist, T. (2010). Project management offices in transition. International Journal of Project Management, 28, 766–778. http://dx.doi.org/10.1016/j.ijproman.2010.05.006

Bellenger, G. (2004). Creating knowledge objects. Retrieved from http://www.systems-thinking.org (last accessed October 2014).

Bergeron, B. (2003). Essentials of knowledge management. Danvers, MA: John Wiley & Sons.

Boer, H., & During, W. E. (2001). Innovation, what innovation? A comparison between product, process and organisational innovation. International Journal of Technology Management, 22(1-3), 83-107.

Brochner, J., Rosander, S., Waara, F. (2004). Cross-border post-acquisition knowledge transfer among construction consultants. Construction Management and Economics, 22(4), 421–427. DOI: 10.1080/0144619042000240003

Chai, S., & Kim, M. (2010). What makes bloggers share knowledge? An investigation on the role of trust. International Journal of Information Management, 30(5), 408-415.

Chesbrough, H. W. (2003). Open innovation: The new imperative for creating and profiting from technology, Harvard Business School Publishing.

Chua, A. Y. K., & Goh, D. H. (2008). Untying the knot of knowledge management measurement: A study of six public service agencies in Singapore. Journal of Information Science 2008 34(3), 259-274. DOI: 10.1177/0165551507084139

Cleveland, H. (1982). Information as a Resource, Futurist, 16(6), 34-39.

Coakes, E., Bradburn, A., & Blake, C. (2005). Knowledge management in a project climate. In Jennex, M. (Ed.), Case studies in knowledge management. Hershey PA: Idea Group Publishing. DOI: 10.4018/978-1-59140-351-7.ch008

Cope III, R. F., Cope, R. F., & Hotard, D. G. (2006). Enhancing project management with knowledge management principles. Proceedings of the Academy of Information and Management Sciences, 10, 41-45. New Orleans.

Dai, C. X., & Wells, W. G. (2004). An exploration of project management office features and their relationship to project performance. International Journal of Project Management, 22, 523–532.

De Nadae, J., Carvalho, M., & Vieira, D. (2015). Analysing the Stages of Knowledge Management in a Brazilian Project Management Office. The Journal Of Modern Project Management, 3(1). doi:10.3963/jmpm.v3i1.119

Desouza, K.C., Evaristo, J. R. (2006). Project management offices: a case of knowledge-based archetypes. International Journal of Information Management, 26(5), 414–423.

Djordjevic-Boljanovic, J., Masic, B., & Dobrijevic, G. (2013). Key factors influencing the success of knowledge management. Technics Technologies Education Management, 8(1), 355-366.

Duffy, J. (2000). Knowledge management: To be or not to be?. Information Management Journal, 34(1), 64-67.

Easterby-Smith, M., Lyles, M. A., & Tsang, E. W. K. (2008). Inter-organizational knowledge transfer: current themes and future prospects. Journal of Management Studies, 45(4), 677–690. DOI: 10.1111/j.1467-6486.2008.00773.x

Fong, P., & Kwok, C. (2009). Organizational culture and knowledge management success at project and organizational levels in contracting firms. Journal of

Construction Engineering and Management, 135(12), 1348-1356. DOI: 10.1061/(ASCE)CO.1943-7862.0000106

Gannon, M., & Banham, G. (2011). Managing knowledge in construction engineering projects. OR Insight, 24(1), 17–30. DOI:10.1057/ori.2010.15

Garud, R. (1997). On the distinction between know-how, know-what, and know-why. Advances in Strategic Management, pp. 81-201. Ed: A. Huff and J. Walsh, Grenwich, CN: JAI Press.

Grace, T. P. L. (2009). Wikis as a knowledge management tool. Journal of Knowledge Management, 13(4), 64-74. DOI 10.1108/13673270910971833

Hanisch, B., Lindner, F., Mueller, A., & Waldet, A. (2009). Knowledge management in project environments. Journal of knowledge management, 13(4), 148-160.

Hauschildt, J., & Schewe, G. (2000). Gatekeeper and process promotor: Key persons in agile and innovative organizations. International Journal of Agile Management Systems, 2(2), 96-103.

Hevner, A. R., March, S. T., Park, J., & Ram, S. (2004). Design science in information systems research. Management Information Systems Quarterly, 28(1), 75-105.

Hill, G. (2008). The complete project management office handbook, 2nd ed. Auerbach Publications, Boca Raton, FL.

Hobbs, B., Aubry, M., & Thuillier, D. (2008). The project management office as an organisational innovation. International Journal of Project Management, 26, 547–555.

Ismail, W. K. W., Nor, K. M., & Marjani, T. (2009). The role of knowledge sharing practice in enhancing project success. Interdisciplinary Journal of Contemporary Research in Business, 1(7), 34-52.

Karlsen, J. T., & Gottschalk, P. (2004). Factors affecting knowledge transfer in IT projects. Engineering Management Journal, 16(1), 3-10.

Kimble, C., & Hildreth, P. (2005). Dualities, distributed communities of practice and knowledge management. Journal of Knowledge Management, 9(4), 102-113.

Kwak, Y. H., & William, C. (2000). The Berkeley project management process maturity model: measuring the value of project management. In Engineering Management

Society, 2000. Proceedings of the 2000 IEEE (pp. 1-5). IEEE.

Landaeta, R. E. (2008). Evaluating benefits and challenges of knowledge transfer across projects. Engineering Management Journal, 20(1), 29-38.

Laudon, K., & Laudon, J. (2013). Management Information Systems: managing the digital firm, 13/E. Pearson Higher Education.

Le Dinh, T. (2006). Towards a New Infrastructure Supporting Interoperability of Information Systems in Development: the Information System upon Information Systems. In Interoperability of enterprise software and applications (pp. 385-396). Springer London.

Le Dinh, T., Rinfret, L., Raymond, L., & Dong Thi, B.T. (2013). Towards the reconciliation of knowledge management and e-collaboration systems. Interactive Technology and Smart Education, 10(2), 95-115.

Letavec, C. J. (2006). The program management office: Establishing, managing and growing the value of a PMO. J. Ross Publishing, Fort Lauderdale, FL.

Levy, M. (2009). WEB 2.0 implications on knowledge management. Journal of Knowledge Management, 13(1), 120-134.

Loufrani-Fedida, S., Missonier, S., & Saglietto, L. (2014). Knowledge management in project-based organizations: an investigation into mechanisms. The Journal Of Modern Project Management, 1(3). doi:10.3963/jmpm.v1i3.46.

Makara, M. (2014). Les facteurs clés de succès pour la gestion des connaissances dans les organisations par programme/projets: cas d’Oxfam Québec. MBA dissertation, Université du Québec à Trois-Rivières.

March, J. G. (1991). Exploration and exploitation in organizational learning. Organization science, 2(1), 71-87.

March, S. T., & Smith, G. S. (1995). Design and natural science research on information technology. Decision Support Systems, 15(4), 251-266.

Muller, J. (2012). Knowledge sharing between project teams and its cultural antecedents. Journal of Knowledge Management, 16(3), 435-447. DOI 10.1108/13673271211238751

Newell, S., Bresnen, M., Edelman, L., Scarbrough, H., & Swan, J. (2006). Sharing knowledge across projects: Limits to ICT-led project review practices. Management Learning, 37(2), 67-85. DOI: 10.1177/1350507606063441

Nold, H. A. (2011). Making knowledge management work: Tactical to practical. Knowledge Management Research and Practice, 9(2), 84–94.

Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. USA: Oxford University Press.

Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long range planning, 33(1), 5-34.

Owen, J., & Burstein, F. (2005). Where knowledge management resides within project management. In

Jennex, M. (Ed.), Case studies in knowledge management. Hershey PA: Idea Group Publishing. DOI: 10.4018/978-1-59140-351-7.ch009

Owen, J., Burstein, F., & Mitchell, S. (2004). Knowledge reuse and transfer in a project management environment. Journal of Information Technology Cases and Applications, 6(4), 21.

Pande, A. (2012). The value of project management office. International Journal of Management Research and Review, 2(3), 426-429.

Paroutis, S., & Saleh, A. A. (2009). Determinants of knowledge sharing using Web 2.0 technologies. Journal of Knowledge Management, 13(4), 52-63. DOI: 10.1108/13673270910971824

Pemsel, S., & Wiewiora, A. (2012). Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31, 31-42. doi:10.1016/j.ijproman.2012.03.004

PMBOK. (2015). Project Management Body of Knowledge (PMBOK® GUIDE). In Project Management Institute.

Rad, P. F., Levin, G. (2002). The advanced project management office: A comprehensive look at function and implementation, St. Lucie Press, Boca Raton, FL.

Razmerita, L., Kirchner, K., & Sudzina, F. (2009). Personal knowledge management: The role of Web 2.0 tools for managing knowledge at individual and organisational levels. Online Information Review, 33, 6, 1021-1039. DOI: 10.1108/14684520911010981

Rowley, J. (2007). The wisdom hierarchy: Representations of the DIKW hierarchy. Journal of Information Science, 33(2), 163-180.

Rumbaugh, J., Jacobson, I., and Booch, G. (1999). The Unified Modeling Language Reference Manual. Addison Wesley Longman, ISBN 0-201-30998-X.

Sackmann, S. A., & Friesl, M. (2007). Exploring cultural impacts on knowledge sharing behavior in project teams: Results from a simulation study. Journal of Knowledge Management, 11(6), 142-156. DOI 10.1108/13673270710832226

Scarso, E. & Bolisani, E. (2012). Trust in knowledge exchanges between service providers and clients: a multiple case study of KIBS. Knowledge Management Research & Practice, 10, 16–26. DOI:10.1057/kmrp.2011.28

Shreves, R., & Dunwoodie, B. (2011). Drupal 7 bible. Indianapolis, Indiana: Wiley Publishing.

Singh, R., Keil, M., & Kasi, V. (2009). Identifying and overcoming the challenges of implementing a project management office. European Journal of Information Systems, 18, 409–427. DOI:10.1057/ejis.2009.29

Sivan, Y. (2000). Nine keys to a knowledge infrastructure: A proposed analytic framework for organizational knowledge management. In WebNet World Conference on the WWW and Internet, 2000(1), 495-500.

Walsh, J. P., & Ungson, G. R. (1991). Organizational memory. Academy of management review, 16(1), 57-91.

Walter, A., Gemunden, H.G. (2000). Bridging the gap between suppliers and customers through relationship promoters: theoretical considerations and empirical results. The Journal of Business and Industrial Marketing, 15(2–3), 86–105. DOI: 10.1108/08858620010316813

Yu, T. K., Lu, C. L., & Liu, T. F. (2010). Exploring factors that influence knowledge sharing behavior via weblogs. Computers in Human Behavior, 26(1), 32-41.

Full Text: PDF


  • There are currently no refbacks.


The Journal of Modern PM (ISSN: 2317-3963) | info@journalmodernpm.com