Effectiveness of SLA Project with Spare Parts Management: The case of a telecom equipment industry

Authors

  • Lebhon Régis Guimarães Siemens Enterprise Communication Ltda Brazil
  • José Eduardo Pécora Junior Federal University of Paraná – UFPR, Brazil
  • Darli Rodrigues Vieira University of Quebec at Trois-Rivières (UQTR) Canada

Keywords:

SLA – Service Level Agreement, Telecommunications, Spare Parts Project, Closed-Loop Supply Chain

Abstract

Managing a portfolio of customers of telecommunications equipment has several challenges, including the sales of the equipment itself, winning the contract for maintenance, but it is also to maintain the agreed level of service for this contract and give the customer required value to post-sale management. The primary objective of this paper is twofold: 1. Characterize the structure of the logistic cycle of spare parts for telecommunication equipment, underlining the importance of each process and the reasons, which require discipline in the control of every item in stock; 2. Verify the alignment between the decision makers concerning the choice of relevant criteria to assist the decision making on whether or not to acquire certain inventory items.

Author Biographies

  • Lebhon Régis Guimarães, Siemens Enterprise Communication Ltda Brazil

    Logistics Coordinator from Siemens Enterprise Communication Ltda.

    Has MBA in Logistics System from Universidade Federal do Paraná (UFPR). Logistics Coordinator from Siemens Enterprise Communication Ltda. Has MBA in Logistics System and Administration degree at Federal University of Paraná (UFPR).

  • José Eduardo Pécora Junior, Federal University of Paraná – UFPR, Brazil

    Professor in the Department of General and Applied Management and Coordinator of MBA in Logistics Management Systems both at Federal University of Paraná.

    Has Ph.D. degree in Logistics, Operations and Decision Systems at Université Laval in Canada (2008), Master in Science (M.Sc.) and Bachelor ofApplied and Computational Mathematics from the State University of Campinas (UNICAMP).

    Visiting Professor at several universities in France and Canada. Served as a consultant in several companies such as Sadia, Parmalat, CST,CSN and Aracruz, where he developed projects in the areas of supply chain strategic planning, methods for solving transport and production problems and decision analysis in logistics.

  • Darli Rodrigues Vieira, University of Quebec at Trois-Rivières (UQTR) Canada

    Professor in Project Management Holds the research chair in Management of Aeronautical Projects – Université du Québec à Trois-Rivières (UQTR)

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Published

2022-05-20

Issue

Vol. 1 No. 2 (2013): The Journal of Modern Project Management

Section

Articles-JMPM

License

Copyright (c) 2022 Lebhon Régis Guimarães, José Eduardo Pécora Junior, Darli Rodrigues Vieira

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

Effectiveness of SLA Project with Spare Parts Management: The case of a telecom equipment industry. (2022). The Journal of Modern Project Management, 1(2). https://journalmodernpm.com/manuscript/index.php/jmpm/article/view/119

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