HOW DO FINANCIAL INSTITUTIONS LEVERAGE THE BENEFITS OF E-LEARNING TRAINING PROGRAMS? A MODERATE MEDIATION STUDY CONDUCTED IN FINANCIAL INSTITUTIONS IN INDONESIA

Abstract

In the modern world, organisations recognise that the success of their operations relies heavily on the presence of skilled and knowledgeable employees. Indonesian financial institutions allocate significant funds towards the provision of both on-the-job and off the-job training for their employees. The extent to which this investment is beneficial is the primary concern. This study aims to investigate the effects of E-learning training programmes on employees’ job performance, using the Human Capital Theory as a framework. It will explore both the direct and indirect impacts, with a focus on the underlying mechanisms of job performance. Additionally, this study investigated the combined impact of online training and employee motivation on capacity building and job satisfaction. A questionnaire was created and distributed as a Google survey to 483 employees in financial institutions in Indonesia, including both public and private, national and international organisations. The data were analysed using measurement and structural models through the use of SmartPLS 3.2.8. The findings confirmed the hypothesised relationships, although their significance levels varied. This study aimed to fill a gap in the existing literature by examining the direct and indirect effects of E-learning training programmes on organisational productivity. Additionally, the study explored the interactive effect of motivation to learn on these relationships.