THE EFFECT OF WORKLOAD AND APPLICATION OF E-PERFORMANCE ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION: THE CASE OF INTERNAL AUDIT EMPLOYEES OF DIGITAL BANKS

Abstract

In recent years, there has been a growing amount of discussion regarding the significance of HRM in enhancing employee performance. However, there is limited research on the context of e-HRM. To fill this void, this study aims to develop a model of job satisfaction as a mediator variable of workload and e-performance application on internal audit employee performance. Internal Audit employees at Digital Bank in Jakarta, Indonesia, were the subjects of this study. Random sampling was used to select 156 respondents for the sample. Structural Equation Modeling from the statistical software package AMOS was used for data analysis in the model and study of hypotheses. The results of this study indicate that workload and e-performance positively affect employee performance and its implications for significantly increasing job satisfaction. This research is novel because it demonstrates that the e-Performance implementation model has successfully brought about changes in employee performance, which have positively affected employee satisfaction. One of them is the increase in rewards from the e-Performance program as a result of the provision of incentives for employees with good performance, which has been shown to increase employee motivation to achieve the highest value. Consequently, the community indirectly experiences the benefits of e-Performance. Even if the workload is heavy, employee job satisfaction will increase if the rewards are clear and there is a fair system for dividing tasks and performance. This research serves as a barometer for all businesses to achieve business performance sustainability.