Managing Co-Creation Projects: The Service-Oriented Perspective

Authors

  • Thang Le Dinh Université du Québec à Trois-Rivières Canada
  • Manh Chien Vu huong Mai University Viet Nam
  • Ayi Gavriel Ayayi Université du Quebec à Trois Rivières
  • Théophile Serge Nomo Université du Québec à Trois-Rivières

Keywords:

Living Lab, Project Management, Co-creation Process, Service-oriented Perspective

Abstract

The paper examines the value co-creation process within project-based service environments that perform complex and different service-oriented projects. An approach is proposed based on the service-oriented perspective to reconcile project management and the co-creation process and to drive the partnership to its full potential and mutual success in project-based service environments. To validate the framework, we resort to a Living Lab for supporting digital marketing transformation. The results show that service organizations can better exploit their organizational capabilities and thus enhance their performance by integrating project management, co-creation processes and service-oriented frameworks.

Author Biographies

  • Thang Le Dinh, Université du Québec à Trois-Rivières Canada

    Dr. Thang Le Dinh is associate professor in Information Systems at the Université du Québec à Trois-Rivières, Canada. He is also visiting research scientist at Adobe Research and co-director of the LARIDEPED laboratory (larideped.org), whose purpose is to promote business development in the digital age. His primary research interest focuses primarily on Service modeling, Knowledge management, Enterprise systems, E-collaboration, Project management and smart services. His recent publications are in the Journal of e-collaboration, International Journal of Innovation in the Digital Economy, Journal of International Entrepreneurship, Interactive Technology and Smart Education, International Journal of Services Sciences, and International Journal of Service Science, Management, Engineering, and Technology.

  • Manh Chien Vu, huong Mai University Viet Nam

    Dr Manh Chiên Vu is presently Associate Professor of Finance and Accounting at Thuong Mai University, Vietnam, visiting researcher at the Université du Quebec à Trois Rivières. Prof. Manh Chiên Vu current research interests are in Corporate Finance, Financial and Managerial Accounting, Knowledge Management, Intelligence Competitive and Business Analytics. His recent publications are in Applied Economics Letters, Research in International Business and Finance, International Review of Management, Business Research, Advanced in Social Sciences Research Journal.

  • Ayi Gavriel Ayayi, Université du Quebec à Trois Rivières

    Dr Ayi Gavriel Ayayi is presently Associate Professor of Financial Economics, the chair of the department of Finance and Economics and Director of the DESS in Finance at the Université du Quebec à Trois Rivières. Prof. Ayayi current research interests are in Entrepreneurial Finance, Microfinance, Venture Capital/Private Equity and initial public offerings. .He has extensively published in leading academic journals in research files. His recent publications are in the Journal of Small Business Management, Economic Transition, Quality & Quantity and Journal of International Development.

  • Théophile Serge Nomo, Université du Québec à Trois-Rivières

    Dr. Théophile Serge Nomo is currently Associate Professor of Corporate Finance, Founder and Co-Chair of the Business Development Laboratory in Developing Countries (Larideped.org) at the Université du Québec à Trois-Rivières. He has been for the last 6 years director of MBA and M. Sc programs. The current research interests of Prof. Nomo are in Entrepreneurial Finance, Venture Capital / Private Equity, Financial Accounting, Performance and Risk Management. He is currently Director of the Diagnosis and Restructuring Program for Manufacturing SMEs in Cameroon. His recent publications are published in the Canadian International Journal of Social Sciences and Education, Transnational Corporations Review, Venture Capital: An International Journal on Entrepreneurial Finance.

References

Alderman, N. and Ivory, C. 2007. “Partnering in major contracts: Paradox and metaphor”, International Journal of Project Management, (25:4), pp.386-393.

Amazon. 2014. “Amazon Mechanical Turk,” Retrieved August 23, 2014, from https://www.mturk.com/mturk/welcome.

Andersen, E. S. 2014. “Value creation using the mission breakdown structure,” International Journal of Project Management, (32:5), pp.885-892.

Artto, K. A., Wikström, K., Hellström, M., and Kujala, J. 2008. “Impact of services on project business,” International Journal of Project Management, (26:5), pp.497-508.

Blohm, I., Leimeister, J. M., and Krcmar, H. 2013. “Crowdsourcing: How to benefit from (too) many great ideas”. MIS Quarterly Executive, (12:4), pp. 199-211.

Brandsen, T. and Pestoff, V. 2006. “Co-production, the third sector and the delivery of public services,” Public Management Review, (8:4), pp. 493-501.

Chan, P W, Robinson, W and Lau, T. 2015. “Material contradictions: Exploring paradoxes in Servitising construction”. In Working Paper Proceedings, Engineering Project Organization Conference, The University of

Edinburgh, UK, June 24-26

Dinesen, B., Seemann, J. and Gustafsson, J. 2011. “Development of a program for telerehabilitation of COPD patients across sectors: co-innovation in a network,” International Journal of Integrated Care (11: 1).

Dubé, P., Sarrailh, J., Billebaud, C., Grillet, C., Zingraff, V. and Kostecki, I. 2014. “Le livre Blanc des Living Labs” in : Umvelt Service Design, Montréal.

Eriksson, M., Niitamo, V-P., and Kulkki, S. 2005. “State-of-the-art in utilizing Living Labs approach to user-centric ICT innovation - a European approach”. (Accessed 20 of March 2010) http://kgk.bmf.hu/system/files/Kallai_0.pdf

Etgar, M. 2008. “A descriptive model of the consumer co-production process,” Journal of the Academy of Marketing Science, (36, 1), pp.97-108.

Gibbert, M., M. Leibold and G. Probst, 2002. “Five styles of customer knowledge management and how smart companies use them to create value”. Eur. Manage. J., (20). pp.459-465

Gido, J. and Clements, J.P. 2012. Successful Project Management, Mason, OH, South-Western Cengage Learning.

Hobday, M. 2000. “The project-based organization: an ideal form for managing complex products and systems,” Research Policy, (29:7-8), pp. 871-893.

Howe, J. 2009. Crowdsourcing: Why the Power of the Crowd is Driving the Future of Business, Three Rivers Press.

Karpen, I. O., Bove, L. L. and Lukas, B. A. 2011. “Linking service-dominant logic and strategic business practice, A conceptual model of a service-dominant orientation,” Journal of Service Research, (15:1), pp. 21-38.

Keränen, K., Dusch, B., Ojasalo, K. and Moultrie. J. 2013. “Co-creation patterns : Insights from a collaborative service design tool.” In Conference proceedings. 2nd Cambridge Academic Design Management Conference, University of Cambridge, pp. 1–14

Kohtamäkia, Marko and Rajala, Risto. 2016. “Theory and practice of value co-creation in B2B systems,” Industrial Marketing Management, (56), pp. 4-13

Larson, E. W. and Gray, C. F. 2011. Project management: The managerial process, Irwin Professional Pub, Canadian 5th revised edition.

Le Dinh, T. and Pham Thi, T. T. 2016. “Collaborative Business Service Modelling in Knowledge-Intensive Enterprises,” International Journal of Innovation in the Digital Economy (IJIDE), (7:4), pp. 1-22.

Le Dinh T., L. Rinfret, L. Raymond, and B.T. Dong Thi. 2012. “Reconciling knowledge management and e-collaboration systems: the information-driven knowledge management framework,” Proceedings of the 20th European Conference on Information Systems, Barcelona, July 2012.

Le Dinh T., Vu M.C., Phan TC., Nomo S.T. 2016. “A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs,” In Borangiu T., Dragoicea M.,

Nóvoa H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham, pp. 299-309

Lee, S. M., Olson, D. L. and Trimi, S. 2012. “Co-innovation: convergenomics, collaboration, and co-creation for organizational values,” Management Decision, (50:5), pp.817-831.

Lehmann V., Frangioni, M. and Dubé, P. 2015. “Living Lab as knowledge system: an actual approach for managing urban service projects?” Journal of Knowledge Management, (19:5), pp. 1087 – 1107.

Lengnick-Hall, C., Claycomb, V. and Inks, L. 2000. “From recipient to contributor: examining customer roles and experienced outcomes,” European Journal of Marketing, (34: 3-4), pp. 359-383.

Levén, P. and Holmström, J. 2008. “Consumer co-creation and the ecology of innovation: A living lab approach”. In Public systems in the future: possibilities, challenges and pitfalls.

Lusch, R. F., and Vargo, S. L. 2006. “Service-dominant logic: reactions, reflections and refinements,” Marketing theory, (6:3), pp.281-288.

Osborne, S. and Strokosch, K. 2013. “It takes two to tango? Understanding the coproduction of public services by integrating the services management and public administration perspectives,” British Journal of Management, (24: S1), pp. S31 – S47

Osborne, S.P. 2016. “Co-production and the co-creation of value in public services: a suitable case for treatment?” Public Management Review (18:5), pp.71-77.

Pallot, M., Trousse, B., Senach, B., and Scapin, D. 2010. “Living Lab Research Landscape: From User Centred Design and User Experience towards User Cocreation,” In Proceedings of the Living Lab Summer School, Paris, August 2010.

Payne, A. F., Storbacka, K., and Frow, P. 2008. “Managing the co-creation of value,” Journal of the academy of marketing science, (36:1), pp.83-96.

Prahalad, C., and Ramaswamy, V. 2004. “Co-creation experiences: The next practice in value creation”. Journal of Interactive Marketing, (18:3), pp.5-14.

Sangiorgi, D. 2012. An introduction to Bisimulation and Coinduction. Cambridge University Press.

Sarjanen, S., 2010. “Living Lab – Discovering the Essence”, Laurea University of Applied Sciences, Laurea Leppävaara, Business Management Pro¬gramme, Finlande.

Schembri, S. 2006. “Rationalizing Service Logic, or Understanding Services as Experience,” Marketing Theory, (6:3), pp. 381-92

Simula H. 2013. “The Rise and Fall of Crowd-sourcing?” in Proceedings of the Hawaii International Conference on System Sciences, Hawaii: pp. 2783 – 2791.

Smyth, H. 2015. Market Management and Project Business Development, 1st Edition, Abingdon: Routledge.

Spohrer, J., Maglio, Paul P., Bailey, J. and Gruhl, D. 2007. “Steps Towards a Science of Service Systems,” IEEE Computer, (1), pp.71-77.

Teixeira, J., Patrício, L., Nunes, N. J., Nóbrega, L., Fisk, R. P. and Constantine, L. 2012. “Customer experience modeling, from customer experience to service design,” Journal of Service Management, (23:3), pp.362-376.

Tobing, D. H. 2015. “Crowd-sourcing and project management: Scopus literature review,” Asian Research Publishing Network (ARPN), 2015.

Vandermerwe, S., and Rada, J. 1988. “Servitisation of business, Adding value by adding services,” European Management Journal, (6:4), pp.314-324.

Vargo, S. L. and Lusch, R. F. 2016. “Institutions and axioms, an extension and update of service-dominant logic,” Journal of the Academy of Marketing Science, (44:1), pp. 5-23.

Vargo, S., Maglio, P., and Akaka, M. 2008. “On value and value co-creation: A service systems and service logic perspective”. European Management Journal, (26:3), pp. 145-152.

Downloads

Published

2022-05-20

How to Cite

Managing Co-Creation Projects: The Service-Oriented Perspective. (2022). The Journal of Modern Project Management, 5(3). https://journalmodernpm.com/manuscript/index.php/jmpm/article/view/JMPM01512

Similar Articles

1-10 of 462

You may also start an advanced similarity search for this article.